Why Us?

WHY SUSAN E. PAYNE & ASSOCIATES, INC. FOR YOUR EMPLOYEE BENEFITS?

The Positive Experience We know it’s not enough to simply shop benefits for you (many brokers can do this). Our clients tell us we are different not because of what we do, but because of how we do it.

  •  We are responsive – we are always there when you or your employees need us.
  •  We are diligent – we attend to every detail and resolve every issue - no matter how big or small.
  •  We are caring – we are genuinely concerned for every client’s success and well-being.


With us, initiating or renewing benefits doesn’t have to be stressful and time consuming. We know you have a business to run. So we lead you through the whole process step by step. We:

  • Confirm your unique environment and needs;
  • Suggest alternatives;
  • Clarify carrier data requirements;
  • Negotiate carrier proposals and;
  • Explain viable options.

And our work doesn’t stop there. Once you make an informed decision about what’s best for your organization. We:

  • Orchestrate a seamless transition with the carriers;
  • Attend to employee communications, enrollment and receipt of ID cards and;
  • Address your questions, employee, provider and carrier issues throughout the contract year.

We’re there for you and your employees whenever you need us.

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